This blog is useful for people who are looking to close your Jio Fiber Connection. We have listed down the different methods and with step by step guide on how to close your Jio Fiber connection.
If you are planning to close your Jio Fiber connection due to various reasons such as moving to another city, switching to another internet service provider, or any other reasons, it is essential to understand the correct process to do it.
How To Close Your Jio Fiber Using 4 Simple Methods
Method 1: Close your Jio Fiber Connection using My Jio App
Step 1: Login to MyJio app
Log in to the MyJio app on your smartphone using your number. You can download the app from the Google Play Store or the Apple App Store here if not done already.
Step 2: Click on ‘Hamburger’ Menu
After logging in to your MyJio app account, click on the ‘Hamburger’ menu and then click ‘Profile and Settings’
Step 3: Click on ‘Device Settings’
Once you are on the ‘Settings’ page, scroll down and click on ‘Device Settings.’ It will open a new page with different service-related options.
Step 4: Select ‘JioFiber’
On the ‘Service Settings’ page, you will see different services offered by Jio. From the list, select ‘JioFiber’ as you want to close your JioFiber connection.
Step 5: Click on ‘Suspend and Resume’
Once you select the ‘JioFiber’ option, you will see the ‘Suspend and Resume’ button on the page. Click on it.
Step 6: Choose the reason for disconnection
After clicking on the ‘Suspend and Resume’ button, you will see different reasons for disconnection, such as relocation, opting for a different service provider, and more. Choose the appropriate reason and click on ‘Submit.’
Step 7: Verify your mobile number.
After selecting the reason for disconnection, you need to verify your mobile number associated with your JioFiber connection. An OTP will be sent to the registered mobile number. Enter the OTP to proceed.
Step 8: Confirm disconnection request.
After entering the OTP, you will see a confirmation page. Verify all the details mentioned on the page, including the reason for disconnection, disconnection date, and more. If everything is accurate, press “Submit.”
Step 9: Wait for JioFiber team’s call
After submitting the disconnection request, the JioFiber team will call you within 24 hours to confirm your disconnection request. They may also try to offer you some new plans or offers to retain you as a customer.
Step 10: Return JioFiber Router and Set-Top Box
After the JioFiber team confirms your disconnection request, they will contact you within 10 days. You need to return the Jio Fiber router and set up box in good working condition along with all the accessories that were provided to you.
Also Read : How To Reset Jio Phone in 2023
Method 2: Cancel Jio Fiber Connection by Calling Customer Care
You have the option to close internet connection by speaking to Jio customer service representative over the phone. Please do follow below steps to close your Jio Fiber connection:
Step 1: Dial the Jio Fiber customer service number: 1800-896-9999.
Step 2: Follow the automated prompts to select your language and enter your Jio Fiber account number or registered mobile number.
Step 3: Choose the customer service option to speak with a person.
Step 4: Explain to the representative that you would like to close your Jio Fiber connection and provide any required information.
Step 5: Follow any additional instructions provided by the representative to complete the process.
Step 6: After 7-10 working days, Jio team will reach your location to complete the process.
Method 3: Disconnect Jio Fiber Connection by Email
You can close your Jio Fiber connection by sending an email to Jio Fiber customer service. Follow these steps:
Step 1: Compose an email to Jio Fiber customer service at firstname.lastname@example.org.
Step 2: In the subject line, include the words “Request to Close the Jio Fiber Connection.”
Step 3: In the body of the email, provide your Jio Fiber account number or registered mobile number, as well as any other required information.
Step 4: Clearly state that you wish to close your Jio Fiber connection and provide the reason for doing so.
Step 5: Send the email and wait for a response from Jio Fiber customer service.
Method 4: Close Jio Fiber Connection by Visiting a Jio Store
If you prefer to handle things in person, you can visit a Jio Store to close your Jio Fiber connection.
Follow these steps
Step 1: Find the nearest Jio Store by visiting the Jio website here or using the MyJio app.
Step 2: Bring your Jio Fiber account number, registered mobile number, and any required documents to the Jio Store.
Step 3: Explain to the customer service representative that you wish to close your Jio Fiber connection and provide any required information.
Step 4: Once the customer representative is fine with all details, he will initiate the close request for Jio Fiber
Remember that if you are facing any issues or have any queries regarding the disconnection process, you can contact the JioFiber customer care service for assistance.
Frequently Asked Questions (FAQ)
In conclusion, we hope this tutorial blog has provided you with a clear understanding of how to close your JioFiber connection using the MyJio app. Following these steps will help you to avoid any unnecessary charges and complete the disconnection process smoothly.